Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Midcrew Pro Cleaners website or booking our services. By using our services, you agree to be bound by these Terms.

1. Service Agreements

Midcrew Pro Cleaners provides residential and commercial cleaning services. All quotes provided online or over the phone are estimates based on the information provided by the customer. We reserve the right to adjust the price if the actual condition of the property differs significantly from the description provided during booking.

2. Satisfaction Guarantee

We offer a 100% Satisfaction Guarantee. If you are not completely satisfied with our cleaning service, you must notify us within 24 hours of the completion of the service (or 48 hours for Move-Out cleanings). We will return to re-clean the specific areas in question at no additional charge. We do not offer refunds once a service has been completed.

3. Cancellations and Rescheduling

We understand that life happens. However, we require at least 48 hours' notice for cancellations or rescheduling.

• Cancellations made with more than 48 hours' notice incur no penalty.
• Cancellations made with less than 24 hours' notice may be subject to a $35 late cancellation fee.
• Lockouts (where our cleaner arrives but cannot access the property) will be charged 50% of the scheduled service cost to compensate the cleaner for their lost time.

4. Payments

Payment is due upon completion of the cleaning service. We require a valid credit or debit card on file to secure your booking. The card will be charged after the service is completed. We also accept Venmo and cash, provided this is arranged prior to the service date.

5. Safety and Working Conditions

To ensure the safety of our cleaners, we require that the property be safe and free of hazards. Our cleaners will not clean biohazards (including human or animal waste, blood, or mold), pest infestations, or areas out of reach of a standard two-step stool. We reserve the right to refuse service or leave a property if the environment is deemed unsafe.

6. Damage and Liability

Midcrew Pro Cleaners is fully insured and bonded. While we treat your home with the utmost care, accidents can occasionally happen. If a cleaner damages an item in your home, you must report it to us within 24 hours. We are not liable for pre-existing damage, improperly installed items, or items of extreme sentimental or monetary value (unless specifically pointed out prior to cleaning).

7. Pets

We love pets! However, for the safety of our cleaners and your pets, we request that aggressive or highly anxious pets be secured during the cleaning. We are not responsible for pets that escape when doors are opened during the normal course of bringing equipment in and out.

8. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Midcrew Pro Cleaners LLC
Email: hello@midcrewprocleaners.com
Phone: (812) 419-2872