Question 1

How do I get started?

Accepted Answer

Choose an eligible residential cleaning service online or submit a custom-estimate request for a specialized property. The next step depends on the selected service and property details.

Question 2

Which cleaning service should I choose?

Accepted Answer

Choose recurring house cleaning for routine upkeep, deep cleaning for an occupied home needing more detailed attention, and move-in or move-out cleaning for an empty or mostly empty property connected to a move. Airbnb turnovers, commercial properties, and post-construction projects require custom estimates.

Question 3

Does submitting a form confirm my appointment?

Accepted Answer

No. A residential appointment is confirmed only after availability is verified and the booking is saved successfully. A custom-estimate request is reviewed before pricing or scheduling is confirmed.

Question 4

How far in advance should I request service?

Accepted Answer

Availability changes over time. Check the residential booking calendar for current appointment options or submit your preferred timing with a custom-estimate request.

Question 5

How much does cleaning cost?

Accepted Answer

Pricing for eligible residential services is calculated using the selected service, property details, frequency, condition, and approved add-ons. Enter your home information to view applicable pricing.

Question 6

Which services have online pricing?

Accepted Answer

Approved residential services may display online pricing. Airbnb turnovers, commercial cleaning, and post-construction cleaning require custom estimates.

Question 7

Can my estimated price require review?

Accepted Answer

Yes. Large properties, significant buildup, unusual access, specialty surfaces, conflicting information, or other nonstandard conditions may require team review before a final price is confirmed.

Question 8

Do you offer discounts?

Accepted Answer

Only active, approved discounts appear during the pricing or booking process. Eligibility, combination rules, and applicable terms are shown before confirmation.

Question 9

Which payment methods do you accept?

Accepted Answer

Accepted payment methods and timing are shown during the booking process. Please review the current booking and payment policy for the most up-to-date information.

Question 10

What does routine house cleaning include?

Accepted Answer

Routine house cleaning generally focuses on kitchens, bathrooms, bedrooms, floors, accessible surfaces, and common living spaces. Review the approved service checklist for exact tasks.

Question 11

What is the difference between house cleaning and deep cleaning?

Accepted Answer

House cleaning is designed for routine upkeep. Deep cleaning adds more detailed attention to approved surfaces and areas that may not be part of routine maintenance.

Question 12

What is move-in or move-out cleaning?

Accepted Answer

Moving cleaning is designed for an empty or mostly empty residential property before occupancy or after belongings have been removed.

Question 13

Are oven and refrigerator interiors included?

Accepted Answer

The answer depends on the selected service and approved add-on rules. The booking summary clearly identifies whether appliance interiors are included, optional, unavailable, or require review.

Question 14

Can I request cleaning priorities?

Accepted Answer

Yes. Customers may share priorities and special instructions. Requests remain subject to the approved service checklist, property condition, available time, and safety requirements.

Question 15

What recurring schedules are available?

Accepted Answer

Available residential frequencies may include weekly, every-two-weeks, and monthly cleaning. Applicable pricing and available appointment options are shown during booking.

Question 16

Can I change my cleaning frequency?

Accepted Answer

Use the approved scheduling process to request a frequency change. Updated pricing and availability should be confirmed before the change takes effect.

Question 17

How do I reschedule, skip, pause, or cancel a visit?

Accepted Answer

Use the contact information or management link included in your confirmation message. Any applicable notice period or fee comes from the approved policy shown before booking.

Question 18

Will I receive the same cleaner every time?

Accepted Answer

MidCrew attempts to maintain team consistency for recurring visits whenever scheduling allows, but cannot guarantee the same person every time. Availability and scheduling may require changes.

Question 19

Does the cleaning team bring supplies?

Accepted Answer

Please review the current operating policy for details on what the cleaning team provides and whether the customer must supply anything.

Question 20

What products do you use?

Accepted Answer

Products may be selected based on the service, surface, property, and approved operating procedures. Tell us about allergies, sensitivities, pets, special finishes, or product preferences before service.

Question 21

Can I request that my products be used?

Accepted Answer

Customers may submit a product request for review. The product must be appropriate for the surface, clearly labeled, and approved before use.

Question 22

Do I need to be home?

Accepted Answer

That depends on your preference and approved property-access arrangements. Access instructions must be confirmed before the appointment.

Question 23

How should I prepare for pets?

Accepted Answer

Tell us about pets before the appointment and provide instructions that help keep the pets and cleaning team comfortable. Identify any restricted areas or access concerns.

Question 24

How do I provide access?

Accepted Answer

Share the general access method during booking. Sensitive door, lockbox, alarm, or key information should be exchanged only through the approved secure process after the service scope is accepted.

Question 25

How do Airbnb and short-term-rental turnovers work?

Accepted Answer

Submit the rental's size, guest capacity, turnover window, host checklist, and requested optional services. The team reviews the details before providing an estimate or confirming availability.

Question 26

How do I request commercial cleaning?

Accepted Answer

Submit the facility type, approximate size, cleaning priorities, frequency, preferred service window, and access requirements. Commercial requests receive custom review.

Question 27

How do I request post-construction cleaning?

Accepted Answer

Submit the project type, square footage, current condition, requested scope, timing, and property photos. Post-construction requests require a custom estimate.

Question 28

Where do you provide service?

Accepted Answer

MidCrew serves Evansville and approved surrounding communities. Enter the property address during booking or estimate submission to confirm service availability.

Question 29

What if my property is outside the listed area?

Accepted Answer

Submit the property address for review. Service outside the standard area is not guaranteed.

Question 30

What should I do if I have a concern?

Accepted Answer

Contact MidCrew with the appointment information and a clear description of the concern. The team will review it according to the approved service-recovery policy.

Question 31

What should I do if I notice damage?

Accepted Answer

Contact MidCrew promptly with the appointment details and any useful photographs. The concern will be documented and reviewed according to the approved incident process.

Question 32

How can I ask a question not listed here?

Accepted Answer

Use the contact form, email link, or verified call-and-text number. A team member will review the message and respond according to current availability.

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